Good customer service starts with the customer

Photo by Clem Onojeghuo on Unsplash

had a customer threaten to kill me and my family over two cents missing from their refund.”

This is an actual quote from someone in a Facebook group dedicated to customer service workers and their tales of woe. I joined this group shortly after starting at my new customer service job, mostly so that I could see if other people had it worse than I. They did.